Digital Analyst

  • Permanent
  • London
  • Posted 5 months ago

Permanent

Job Description
We are:
An independent software and technology consultancy who have clients in the public and private sector. We pride ourselves on our ability to deliver exciting new digital services for our clients. We focus on understanding our client’s business and work with them to deliver change that makes their business more effective. We are able to support our clients with their strategy, technical design, user experience, software development and delivery into live service. Our multidisciplinary teams have the drive, talent and creativity to take strategies from inception all the way through to successful business adoption.
Requirements:
  • We are working on multiple governments projects delivering live digital services and  providing on-going support and enhancements.
  • We provide our clients with performance metrics (typically using Google Analytics), such as service usage, user take up, and analysis of successful (and unsuccessful) user journeys. In addition to this, we provide clear actionable insights and recommendations for improvement across the whole service that will enable a better experience for citizens and staff users, along with improved business outcomes.
  • To do this we evaluate existing performance analysis tools, highlight gaps in service use, and provide reporting dashboards to enable continuous improvement.  We then test, scope and repeat as other services come on-board.  
  • We also need to be able to work with other client teams, particularly those focused on customer satisfaction and feedback as well as be able to communicate effectively with stakeholders at all levels.
About you.
We are looking for people who have a background in critical thinking, enjoy tackling different problems in a structured way and are highly motivated self-starters. Our consultants should have great interpersonal and communication skills and a strong desire to deliver the best possible solutions for our clients and their users.
Role:
You will develop digital performance measurement frameworks – key performance indicators, goals, user needs and benefits – and analyse the performance of online services against these, adapting your approach and framework appropriately and in line with any changes. 
You will synthesize data from different sources, review it critically alongside qualitative user research data and take into account the user and situational context, to produce and clearly communicate actionable insights to business stakeholders.
You will work with multi-disciplinary agile teams and the wider business stakeholders to define hypotheses and conduct structured experiments to drive tangible service improvements that can be reflected in service KPIs.
We require you to have excellent experience with Google Analytics, Power BI, User-Centred Design and ideally offer government / GDS experience.
Skills required:
  • Ability to rapidly understand client business goals and define requirements for digital performance analysis.
  • Ability to analyse key metrics and web traffic to deliver recommendations and create actionable insights on ways to improve user experience.
  • Ability to advise clients on performance metrics above and beyond what is briefed and making recommendations for innovation and development based on data.
  • Excellent verbal and written communication skills, able to present insights, make recommendations and gain buy in from internal stakeholders.
  • Strong technical literacy and understanding of the product lifecycle process
  • Broad knowledge of digital development processes, user centred design and agile methodologies.
  • Ability to work in a multi-disciplinary agile environment
  • Ability to promote the business value of data and coach/mentor stakeholders and other team members.
Requirements:
  • Google Analytics and Google Tag Manager – Essential
  • User-Centred Design experience – Essential
  • Power BI and Tableau – Highly desirable
  • Government / GDS experience – Highly desirable 
Package and benefits
  • Competitive salary, dependent on experience
  • 25 Days Annual Leave + Bank Holidays
  • Flexibility to work from home
  • Generous discretionary bonus
  • Statutory & Contributory pension
  • Gym Membership
  • Annual Away days
  • Company socials
  • Ongoing training

To apply for this job email your details to careers@solirius.com

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