UX Consultant

Location: Remote/London
Permanent
Start Date: ASAP
Security Clearance: Internal Background Check (DBS)


About Us: 

Solirius, founded in 2007, delivers technical consultancy and application delivery. Our focus is on having a sound understanding of technology, how to implement it, and critically, how to bring this knowledge to bear to solve real world problems for our clients. We specialise in developing and advising on large systems which integrate with complex environments and business processes.

We have over 250 consultants and are growing fast. We are based in Central London, and routinely take on projects across the UK and beyond. We operate as a flat organisation and believe in trusting and supporting all of our team to operate independently, making the most of their expertise in their field. We believe in giving everyone an opportunity to continually learn and grow in the direction they choose, and we actively help and support people to shape the career that they wish to have.

The Role:  

We are looking for a UX Consultant experienced in digital service and product design. You will be a great listener and communicator with a creative, structured and logical approach to problem solving.

You will be working within multidisciplinary agile teams for our Government/Public Sector and Private Sector clients to design and deliver innovative new digital products and services. 

As a UX consultant, you will be comfortable with adapting to the needs of the client situation and using a combination of research, strategy and design skills to develop experiences that satisfy both user and business needs. You will be required to carry out various areas of work (although you may specialise in a particular area) which may include User Research, Service Design, Interaction Design, Content Design or any other areas of work that are required.

Candidates should be open to working in different locations for different clients if needed. Although most of our work is in remote, candidates should be happy to travel as client needs dictate.

Skills & Experience:

Strategic thinking

  • Can lead user-centred design activities from both the ‘big picture’ strategic level, through to technical levels covering interaction, content and information architecture design elements.
  • Able to use insights to facilitate development and communication of a vision of change from both the business and user perspective.
  • Able to map out existing service and product experiences (blueprints, customer journey maps, as-is maps) and to define changes required to meet the vision.

Research and analysis

  • Ability to map, manage and engage with different stakeholder groups.
  • Ability to carry out user research across internal and external user groups, utilising different research methods as appropriate to the situation to elicit needs and feedback.
  • Ability to analyse qualitative and quantitative forms of data and communicate insights concisely to engage stakeholder buy-in to data-informed decisions.
  • Ability to define key metrics and measurements to evaluate the impact of products and services and to support product owners in using this data to iterate and improve the user experience.

User-centred design and agile working

  • Can conduct rapid prototyping to test, iterate and validate the solution design.
  • Able to produce concise user stories (functional and non-functional) and related artefacts (personas, user profiles, user journey maps, process maps, wireframes etc) to communicate user and business needs.
  • Experienced at working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs
  • Able to advise on and ensure high standards of usability, accessibility and inclusive design of products and services.
  • Detailed understanding and experience of working to the GDS Service Standard.

Communications and productivity

  • Excellent verbal/written communication and listening skills. Able to facilitate interviews, workshops and other approaches to elicit needs. Able to communicate clearly and concisely with stakeholders at all levels. 
  • Strong technical literacy to be able to understand (at a high-level) technical processes, concepts and constraints.
  • Able to lead, support and facilitate colleagues and stakeholders towards shared goals.
  • Ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
  • Able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies.
  • Able to support the development of Solirius’ internal culture, tools, processes and growth opportunities.

Package and Benefits:

  • Competitive salary, dependent on experience
  • Flexible working / Work from home
  • Generous annual discretionary bonus
  • 25 days annual leave + bank holidays
  • 5 days allocated development training per year
  • Contributory pension
  • Gym membership
  • Annual away days and social events

Equality and Diversity:

Solirius Consulting is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence, and business needs. We do not discriminate on the basis of race, religion, sex and gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics.

Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.

To apply for this job please visit tech.solirius.com.

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